Domestic & Family Violence

Call taking and dispatching for today's 911 professional

911 Call-takers and Dispatchers have an essential role in ensuring community and responder safety during Domestic and Family Violence calls. They are the essential link between a victim and public safety response, playing a vital role in all stages of the incident, including the apprehension and prosecution of a Domestic Violence suspect. The 911 professional must always be prepared for domestic and family violence calls, and must be prepared to prioritize them correctly and coordinate a safe response. This workshop from AEP will give your staff the basics and fundamentals to move your center forward towards achieving these goals in the safest and most professional way. 

​According to the Help SAVE Foundation, a woman is physically abused by her spouse every 9 seconds in the United States, with more than 10 million people affected every year. Additionally, 35% of emergency-room visits by women are for symptoms that may be the result of spousal abuse, however as few as 5% of these victims are officially categorized as such. It takes a great amount of courage for a victim of domestic violence to call 911, and the variations in the amount of moving parts associated with each situation means a call-taker must be able to gather the pertinent information accurately. There are a variety of ways that calls of family and domestic violence may be referred to a dispatch center, and a call taker or dispatcher must be able to correctly assess the situation and send the appropriate help. This workshop covers a wide variety of DV call types & scenarios.

Topics include:

  • Information gathering during the initial call for service

  • Asking questions that assist in the prosecution of the suspect

  • What to expect from a traumatized caller

  • ‘Excited Utterances’ and the role they play in the legal world

  • How to combine compassion and empathy to get the best information.

  • The Dispatcher’s role in responder safety during critical calls

  • How to defuse the situation while responders are en route to a call

  • Using the AEP Crisis Communications Toolbox

  • Role Playing and Scenarios featuring reality-based family emergency calls

  • Lessons Learned and case studies used to enforce the dispatcher's role

Using our time-tested techniques, learn how to calm abusive and assaultive subjects and gain necessary intelligence over the phone that will help responding officers and keep the situation safe. We will share the valuable questions that can be asked on the call that can lead to better arrests and to more successful prosecutions.

In addition to enrolling, you can host this class for your agency or your region. This workshop, as with all of our workshops, can be tailored to your center’s specific needs. We are providing industry standards to help your center be at its best. This workshop can be combined with other workshops to build a multi-day training experience to satisfy all your training needs.

Workshop Length:

8 Hours

All AEP workshops meet the criteria for Public Safety Continued Education hours.

To host this workshop, or if you have any questions, e-mail booking@ameri-prep.com or call (401) 344-0054 between 8am-4:30pm Eastern time.