Wishing you a happy Thanksgiving, and hope you get to spend it with those you care about! Every year, we’re thankful for the emergency professionals that keep you safe across the country and trust us to bring them training of the highest caliber! Hope your day is great!
Read MoreIn an effort to make the lead up process to training with us as smooth as possible, we thought we’d revise and clearly explain how we handle payment processing for our live and virtual workshops and events.
Read MoreThough you may get calls throughout your shift that infuriate or befuddle you, whether from common callers or not, it is our job as public safety telecommunicators to follow our protocols and send help, regardless of our personal feelings on the matter.
Read MoreOn this Veterans Day, let us come together to celebrate our heroes, support veteran initiatives, and reflect on the impact of service—both in our military and within our company. Thank you for your service, today and every day.
Read MoreOn this week’s episode of Lifeline 911, Erica, Gary, and AEP Director of Education Ted Bourgeois begin to discuss the need for engaging virtual training and detail the upcoming virtual Communications Training Officer (CTO) Workshop on November 3-5th.
Read MoreIn this month’s training blast, AEP Director of Technology Alex Chiasson talks about the other kind of volume normalization: how the tone of your voice can greatly impact the clarity and effectiveness of communication.
Read MoreLast week,, the United States Senate passed S.725, also known as The Enhancing First Response Act. We explain this important legislation and the next steps in it’s journey to become law.
Read MoreIn this month’s training blast, catch a rare glimpse of AEP Director of Technology Alex Chiasson outdoors as he talks about areas of your community that may be difficult to process in your CAD system.
Read MoreWe’re excited to announce that coming in November, we’ll begin bringing our flagship three-day Communications Training Officer (CTO) Workshop online, to our Virtual Classroom! The first Live Virtual CTO Workshop will be November 3rd-5th, daily from 8am to 4pm on the Google Meet platform!
Read MoreWe’re beyond excited to announce that we’ll be returning to the 2025 Pennsylvania NENA Conference! Come talk with us about workshops, consulting, and any more ways we can bring our services to your area. We hope to see you there!
Read MoreAEP Instructor Tatiana Rivera was recently featured on an episode of the podcast “Caffeinated Trauma”. In the episode, Tatiana and host Mike Colaianni discuss her history with the Austin, Texas Police Department as a 911 Dispatcher, as well as her personal history, and how those two narratives intersect.
Read MoreIn the latest episode of the Lifeline 911 podcast, hosts Erica Roberts and Gary Elmore coin the term “Bronze Level Operator“: dispatchers that exist in every center that do just enough to get by every day (as opposed to those that go above and beyond.) The pair discuss how to work with this type of coworker, the causes of their disposition (nature, or nurture?), and things you can do to motivate those coworkers during your tour of duty.
Read MoreIn this month’s training blast, AEP Director of Technology Alex Chiasson talks about the importance of periodically refreshing yourself on standards and procedures that typically only apply to specific times of the year in your center. Examples of this could be going over snow emergency information in the summer, or running through heat exposure medical calls and reviewing action reports from large summer events your city or town might have.
Read MoreAt AEP, The National Emergency Number Association (NENA) have made an interactive Telecommunicator Reclassification Map available to the public, with up-to-date information on every state in the US. Head over to NENA’s site to check your own status!
Read MoreOn July 1, 2025 at 12:01 am, the unionized city workers of the City of Philadelphia went on strike to protest for better wages and conditions. While the merits of units and strikes and general, and public sectors unions in particular, is its own discussion, what is relevant to us is that the 9-1-1 operators and police dispatchers also went on strike. That means that emergency calls for service in the City of Brotherly Love go unanswered to some extent. Is there an acceptable reason for emergency operators to strike?
Read MoreIn this month's Monthly Training Blast, AEP Instructor Erica Roberts explains a process she uses for teaching task prioritization to new hires in her dispatch center: the "bucket list". Far from just a 2007 American buddy comedy-drama film directed and produced by Rob Reiner, in this context the "buckets" refer to mental spaces where the new hire should sort incoming tasks in order to process them in the most effective order.
Read MoreWishing you a safe and joyful Independence Day filled with family, friends, and fun! Thank you for letting us be a part of your nationwide community.
Read MoreJuly is a big “research and development” month for AEP, where we step back from traveling to focus on our education products to ensure they're the best they can possibly be. What would you like to see from us? This could be topics you’d like to hear about, or educational styles you’d like us to explore!
Read MoreA VPN is a tool that encrypts your internet traffic and routes it through a remote server of your choosing somewhere else in the world. A VPN can help protect your data from eavesdropping, especially when you're using public Wi-Fi networks, which are often not secure.
Read MoreThe first few moments of an emergency 9-1-1 call set the tone and success of the entire incident. Knowing how to control a call from the beginning to be able to ask questions and receive information quickly is critically important to obtaining a positive outcome to emergency calls. But how do the telecommunicators do that when there is so much riding on the line? Join your host Erica this week as we delve into that topic.
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