Here's a sneak peek at "Transitioning Into Leadership", a new webinar from Erica Roberts and American Emergency Preparedness. In this clip, Erica begins to describe the mental shift that has to occur when a line-level dispatcher is promoted to a supervisory position.
Read MoreFor this month’s training blast, we’re unearthing a video from early in our company’s history - AEP’s Director of Education Ted Bourgeois and AEP Instructor Coilin Jones talk about bullying between coworkers in 911 centers.
Read MoreOn this Veterans Day, we come together to honor the brave men and women who have selflessly served our nation. Their courage, sacrifice, and unwavering commitment to protecting our freedoms deserve our deepest gratitude. Join us in honoring those who have worn the uniform—today and every day—because freedom is never free. Happy Veterans Day!
Read MoreOn the latest episode of the Lifeline 911 Podcast, co-host Erica Roberts sits down with AEP Director of Technology Alex Chiasson to talk about the differences between agencies with seperate calltakers and dispatchers and combined agencies, where employees can be calltakers or dispatchers depending on the shift. The trio discuss the pros and cons of both PSAP types, as well as discussing ProQA, the software and protocols used for processing emergency medical calls.
Read MoreIn this month's Training Blast, AEP's Director of Technology Alex Chiasson expands on a previous Training Blast (July 2024) with several different ideas for staying healthy and active during the course of your shift at a 911 center.
Read MoreNo matter what area of the public safety/emergency management umbrella you fall under, American Emergency Preparedness is proud to call you a colleague!
Read MoreOn the latest episode of the Lifeline 911 Podcast, co-host Erica Roberts sits down with AEP Director of Education Ted Bourgeois about stress in the 911 center. Citing examples and lessons from our workshop “Stress Reduction Strategies: The Hero’s Choice“, Ted talks about how unchecked stress can accumulate over time, and end up affecting your life and those around you, both inside the 911 center and in your personal life.
Read MoreEven though some calls might sound immediately to us as a call-taker as a passerby misinterpreting a prank as a legitimate emergency, we need to remember that we need to take our callers at face value as we aren't experiencing the incident firsthand like they are. Asking questions and looking for clarification is a good way to get a clearer picture of what might be happening.
Read MoreIn this series, members of American Emergency Preparedness' staff expand upon what the phrase "911 Strong" means to them. In this installment, AEP’s Director of Education Ted Bourgeois tells us what the phrase means to him.
Read MoreIn this month's training blast, AEP Director of Education Ted Bourgeois talks about some of the different things you can review to stay fresh as a fire dispatcher. From practicing PARs to checking run plans, a good working knowledge of the fire side of the room is a needed foundation and can supplant any issues that may you come across with your center's technology.
Read MoreWe are excited to announce that we’ll have a booth at next month’s Pennsylvania NENA conference in State College, PA! The conference will be from September 18th to the 20th at the The Penn Stater Hotel & Conference Center. Come say hi!
Read MoreAs emergency management professionals, the phrase "911 Strong" carries a lot of meaning, both on a personal level and in the scope of our larger community. In this installment, AEP Instructor Erica Roberts from Austin, Texas tells us what the phrase means to her.
Read MoreOur consulting services can be tailored to meet the specific needs of your business or agency, ensuring you get the relevant information you need to get the most impact out of our services. Reach out to us at our consulting page and let’s work together to improve your agency.
Read MoreAs the heat and humidity increase, so do the occurrences of outside fires and brush fires of various sizes. Knowing your role in those incidents is paramount to facilitating a smooth incident from beginning to end, and having a good sense of the different geographical features at play can go a long way in shaping your preparedness.
Read MoreOn the latest episode of the Lifeline 911 Podcast, co-host Erica Roberts sits down with AEP Director of Operations Justin Prescott to talk about the dangers of complacency in our emergency management careers, as highlighted in our ongoing series of “Dispatcher’s Toolbox“ insights.
Read MoreA chain is only as strong as its weakest link, so it is imperative for every dispatcher to be aware of their own physical health and maintain themselves inside and outside of the 911 center. From utilizing standing desks to performing "micro-exercises" throughout the course of your shift, every employee has the ability to be proactive in their own health, and, by extension, the health of their center.
Read MoreAEP Instructor Lynn Schulberg shares her viewpoint of what the phrase 911 Strong means to her, personally and in the emergency management community.
Read MoreWe believe that emergency management training needs to be dynamic and interactive, to match the dynamic nature of the work we do. Moving forward, what we previously called "courses" will now be known as "workshops." This change reflects our commitment to providing a more dynamic, hands-on learning experience.
Read MoreMindset is everything in developing in your staff an ability to constantly assess their preparedness for "big-ticket" calls, and continued training is a great way to maintain that mindset throughout the year.
Read MoreOur Active Attacker online course will be comprised of four 2-hour segments, which can be purchased individually or together in packages of any combination. This video is from the first segment, "Call-Taking Fundamentals", where the role of a call-taker in an active attacker scenario is covered. Stay tuned for more developments from the course!
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